Ok like others have suggested what i did was plug the headphones in unplug them turn bluetooth on turn it off plug them back in with the jack cable the opposite way around plug it the right way around unplug then plug in.i cant give a definitive answer but this messing around for 30 minutes suddenly worked. Hello all, i have had this problem for 2 sets of headphones now.beats wireless solo 2s.i can assure you that there is no answer that i can give that is technical however this is how i fixed my problem not 5 minutes ago.and the reason i am posting on here is because it was this site that helped.